FREQUENTLY
ASKED QUESTIONS
90% of customer
inquries are answered on this page.
Please read below *before* emailing questions
to us,
to get the quickest answers to most questions.
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I'M
NEW... HOW DO I PLACE MY JEWELRY ORDER?
Choose a VELVET, SATIN, LACE or CHIFFON CHOKER
from the
"VELVET COLOR CHOICES" &
"CHIFFON
CHOKER CHOICES"
PAGES, linked at the top of the left sidebar,
and WRITE DOWN THE MATERIAL, COLOR & WIDTH
you want your choker(s) to be constructed from..
Click on the "ADD TO CART" button below
your item(s) one time for each choker you would
like to purchase. For example, click the same
button 2 times to purchase 2 of the same choker.
You can also update the quantity of each of your
items right in your shopping cart. Then, when
you are finished ordering, click on the "CHECK
OUT" button in the bottom of your shopping
cart, and follow the instructions provided in
the shopping cart system.
DON'T
FORGET to INCLUDE the following 5 CHOICES for
EVERY CHOKER,
either in the DROP DOWN BOXES next to most "Add
to Cart" buttons,
or in the "NOTES" section on the last
page of our shopping cart payment form:
1. "Exotic" "Animal"
"Faux Gem" "Victorian" or
"Cameo & Size of Cameo"
2. Charm, Pendant or Cameo Number
3. Setting Color + Style (the clasp will match
the setting choice)
4. "Hung from" or "On Choker"
5. Width, Length & Color of Choker.
HERE
IS AN EXAMPLE ORDER for a CUSTOM EXOTIC CHOKER:
1. Animal Charm #4 HUNG FROM a 1"x
15" BLACK VELVET CHOKER.
CUSTOM
CHOKERS... FREE ADVICE, HELP & SUGGESTIONS!
CAN I CHOOSE ANY PENDANT
AND ANY CHOKER MATERIAL?
YES! Simply
click on the "ADD TO CART" BUTTON under
"CUSTOM CHOKERS"
and then design your piece by choosing the 5 elements
outlined below the button.
Unless otherwise stated, you may combine most
pendants with any material you wish.
WHAT
IF I DON'T SEE THE MATERIAL or PENDANT I WANT?
NO PROBLEM!
Simply EMAIL US and we'll see if we can get it
for you. On orders of 6 chokers or more, we will
do our best to purchase YOUR CUSTOM COLOR & MATERIAL at NO
EXTRA CHARGE!
WHAT IS YOUR RETURN POLICY?
WE ACCEPT RETURNS & PROVIDE REFUNDS! *smile* We want our customers to be happy, so
we graciously accept returns
on *most* items. IE. Items that do not include
unusual color combinations, or custom lettering,
making them impossible to sell. We can NOT accept
returns of custom, wholesale orders. Please note
that shipping fees
are non-refundable, as they were used already
to ship your item(s).
We have a 7 refund policy limit, so please EMAIL
US within that time.
DO
YOU GUARANTEE YOUR JEWELRY AGAINST BREAKAGE?
YES! We guarantee our chokers against breakage
via "normal wear and tear" for the 1st
year you own them. If your "jump
ring" opens, your clasp breaks, or your clamps
tear your choker, we will fix it... FOR
FREE! EMAIL
US FIRST, then mail your choker(s)
back to us with a note stating what is wrong with
it. We will fix your jewelry & return
it to you...
all you need to send is is your choker & the
$4.95 return shipping fee!
HOW
DO I DESIGN & ORDER A CUSTOM CHOKER?
To order a "custom choker,"
CLICK ON the CUSTOM CHOKERS LINK.
Design your custom choker by choosing
your pendant AND setting from one of the labeled
pictures. Enter your custom choker choices in
the drop down boxes & CLICK THE "ADD
TO CART" BUTTON. Any further custom instructions
for your jewelry designer can be added to the
NOTES SECTION on the last page of our PAYMENT
FORM.
HOW
WIDE ARE YOUR CUSTOM CHOKERS... WILL THEY COVER
SCARS ON MY NECK?
Chokers
can be custom ordered to any width from 3/8"-3".
We are proud to have helped many people recover
from neck surgery,
and successfully hide scars with striking velvet,
satin & organza chokers!
Now strangers stare at their beautiful jewelry...
not their scars. *smile*
HOW LONG ARE YOUR CUSTOM CHOKERS?
The standard choker is adjustable from 13"-16"
with a claw clasp.
This accounts for 90% of the chokers we ship annually. If you do not specify
any custom length or custom clasp,
the standard length & claw clasp will be shipped
automatically.
ARE
ALL YOUR CUSTOM CHOKERS ADJUSTABLE?
It *is* a "custom choker," so the CHOICE
is YOURS!
We offer 5 different clasps to fit everyone's
taste.
1. The filigree, VICTORIAN CLASP is very beautiful,
but NOT at all adjustable.
2.
The LOBSTER CLAW CLASP is completely secure,
and adjustable up to 3" using the included extension
chain.
3. The OPEN HOOK CLASP is easier to close behind
your neck, although less secure than the fully
closed claw clasp,
and also adjustable up to 3" using the included
extension chain.
4. The VELCRO CLOSURE is easist to close behind
your neck,
very secure, featuring hundreds of tiny hooks
that close automatically,
and adjustable up to 2", which is the length
of the velcro strip in the back.
5. We also offer 45" long chiffon chokers
that you can tie in a bow at the back.
This is the genuine way ribbon chokers were worn
in the Victorian period.
I
DON'T WANT A "STANDARD" 13"-16"
ADJUSTABLE CHOKER.
HOW DO I CHOOSE A CUSTOM LENGTH & 1 of the
3 CLASPS?
Simply
make your CUSTOM CHOKER LENGTH CHOICE using the
DROP DOWN BOX located beneath many of our items.
OR...
List your custom choker length & choice of
clasp in the "NOTES" section,
an empty box for your text, on the last page of
our payment form. OR... EMAIL
US your custom choker length(s).
If you choker(s) arrives and does NOT fit, as
you chose the wrong size,
simply mail your choker(s) back to us with a note
stating what is wrong.
We will fix your jewelry & return it to you...
BOTH AT OUR COST!
CAN I PURCHASE EARRINGS to MATCH MY CHOKERS?
YES... Almost any pendant pictured on VelvetChokers.com
can be made into CUSTOM EARRINGS to match your
chokers! Simply EMAIL
USwhich
pendants you'd like for a price quote.
NOTE: We already offer all CAMEOS
AS EARRINGS featuring
your choice of either POST BACKS or FRENCH HOOKS.
WHAT
ARE YOUR CAMEOS & RHINESTONES MADE OF?
Unless
otherwise stated, all cameos are molded from
a very hard resin.
Unless otherwise stated, all rhinestones are molded
from a hard acrylic. NOTE: We do offer some GLASS CAMEOS &
RHINESTONES...
DESIGNER ORIGINS & MATERIAL are listed on
each item's page!
WHAT
ARE YOUR JEWELRY SETTINGS MADE OF?
Unless
otherwise stated, all jewelry settings are genuine,
vintage brass,
gold plated or silver plated metal findings...
vintage whenever possible.
NOTE: We can order STERLING SILVER CLASPS for
orders of
6 or more pieces upon
request & it will add 2 weeks to your
order time.
WHAT
IS YOUR VELVET RIBBON MADE OF?
Almost
all of our velvet is plush with a soft, rayon
cloth backing.
We do offer a *few* vintage velvets that are a
bit thinner. If you have a preference,
please EMAIL
US in advance
to check what type of velvet is available for
your order.
HOW
LONG DOES CUSTOM JEWELRY TAKE TO MAKE?
Most
items are made & shipped in 2-3 business days
after payment. EXPRESS
MAIL ITEMS ARE OUR 1ST PRIORITY, being made &
shipped 1st.
Please
keep in mind, construction times can vary based
on the complexity
of the item(s) ordered, time of year (holiday
seasons) and quantity of order. For
large wholesale orders, EMAIL
US to request your shipping time!
HOW LONG DO YOUR ITEMS
TAKE TO SHIP?
We
ship twice each week, usually on Wednesday &
Saturday.
Most pieces ship within 2-3 business days of payment
being recieved. EXPRESS MAIL ITEMS
ARE OUR 1ST PRIORITY, being made & shipped
1st. EXCEPTIONS are our custom rhinestone
belt buckles, which need to be ordered from our
supplier *after* payment is received for them.
Wholesale orders *may* also take an additional
7-10 days for to be shipped, depending on the
complexity of the items and actual size of the
order. For large wholesale orders,
EMAIL
US to request your shipping time!
DO YOU HAVE WHOLESALE
PRICES FOR RESELLERS?
We offer a $2.00 PER CHOKER DISCOUNT on orders
of 12 or more! See our "WHOLESALE
PRICES" page for chokers as low as $2.00! BONUS: You do even NOT
NEED A RESELLERS LICENSE to purchase our SUPER
LOW PRICE WHOLESALE ITEMS!
HOW
MUCH IS US SHIPPING & HANDLING?
FIRST CLASS
US S&H starts at ONLY $4.95!
You can UPGRADE to PRIORITY or EXPRESS MAIL SHIPPING
by choosing that shipping method in our shopping
cart system.
You can view your shipping fees on the 1st page
of our check out system.
HOW
MUCH IS INTERNATIONAL SHIPPING & HANDLING?
We have
MANY loyal International customers in over a dozen
countries. INTERNATIONAL FIRST CLASS AIRMAIL SHIPPING
for 1-2
items is ONLY $5.95-$7.95 TO EUROPE, AUSTRALIA,
CHINA,
JAPAN, HONG KONG & MEXICO!
US S&H starts at only $4.95
for 1-2 items and Canada is only $1 MORE. INTERNATIONAL
CUSTOMERS NOT from one of the countries, or neighboring
countries, listed above MUST EMAIL US for a S&H
quote.
CustomerService at VelvetChokers.com
HOW
WILL MY ORDER BE SHIPPED?
ITEMS SHIP VIA USPS, for which we offer
3 shipping methods:
First Class, Priority & Express Mail. Please
note that shipping charges
will vary, based on the method you choose. You
can choose
shipping method during check-out, in our shopping
cart system.
HOW
DO I SEND PAYMENT FOR MY ORDER?
Simply
click on the "ADD TO CART" BUTTON for
each item
you wish to purchase & follow the instructions
in our shopping cart system. If
you wish to send payment via a MONEY ORDER, please
EMAIL
US
your order, and we'll email you our invoice. Here
is our payment address.
VELVET CHOKERS
FRANK JULIAN
PO BOX 745
IPSWICH, MA 01938
DO YOU
COMBINE SHIPPING on MULTIPLE ITEM PURCHASES?
YES!US
S&H starts at ONLY $4.95 & each additional
piece of jewelry is only a minimal fee, usually
$.50-$1.00. This amount is figured by
the total in your shopping cart. In order to received
combined S&H, all items MUST be purchased
together, paid for with a SINGLE PAYMENT
or money order and shipped together. If you are
having problems
combining items in our shopping cart, EMAIL
US.
I'M
HAVING SHOPPING CART PROBLEMS & CANNOT COMBINE
SHIPPING on MULTIPLE ITEM PURCHASES!
We apologize if any customer is
having problems with our shopping cart system
while trying
to combine multiple purchases. We gladly
refund any additional shipping charges incurred
when a customer purchases items individually,
and we can ship them together to save them money.
WHERE
CAN I EMAIL or CALL FOR HELP WITH MY ORDER?
PLEASE READ THIS ENTIRE PAGE BEFORE CALLING
THE JEWELRY DESIGNER PERSONALLY. 99% of all questions
are answered right here & our Internatioinally
acclaimed jewelry designer is VERY BUSY making
*your* custom jewelry creations! Our designer's customer service number
is available by request: EMAIL
US
We pride ourselves on our customer service because
we are a very small company who does LOTS of custom
jewelry for special customers,
including movie houses, celebrities and National
publications.
I
STILL HAVE A QUESTION... PLEASE HELP!
CONTACT US:CustomerService@velvetchokers.c
o m
Email us your question & we will respond within
24 hours M-F.
If you are having trouble ordering, email us your
PHONE NUMBER.
We'll call *you* & walk you through your order
online. *smile*
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